Consignee guarantees that its Shipment is suitable for transportation. However, Shipment is deemed unsuitable for transportation if:
KE Consol shall not be liable for loss of, damage to or delay in delivery of the above items, which is included in Consignee’s Shipment whether the Consignee has informed KE Consol about such items or not. If KE Consol suspends its service in respect of any Shipment which is deemed unsuitable for transportation pursuant to this Section 1, then the Consignee shall not be entitled to any refund of transportation fee paid by Consignee to KE Consol in respect of such Shipment.
Cut-off time is 2:00 p.m., parcels will be dispatched on the same day (except Saturdays or public holidays) provided that order is received by us before the cut off time and full payment is made. It will subject to system records.
China Warehouse receive parcels at 9:00 a.m. - 6:00 p.m. everyday.
9:00 a.m. - 6:00 p.m. From Monday to Saturday
Except for Public holidays, days when Black Rainstorm Warning Signal or Tropical Cyclone Warning Signal No. 8 or above are hoisted.
9:00 a.m. to 6:00 p.m. from Monday to Friday (Lunch Hour: 1:00 p.m. to 2:00 p.m.)
9:00 a.m. to 1:00 p.m. on Saturday
Except for public holidays, days when Black Rainstorm Warning Signal or Tropical Cyclone Warning Signal No. 8 or above are hoisted.
Shipping rate is determined according to the actual weight or the volumetric weight of the parcel, whichever is greater.
Length (cm) X Width (cm) X Height (cm) ÷ 6000 = Volumetric Weight (kg)
Dimension of parcel is 30cm ×50cm ×60cm
Volumetric weight of parcel is 30cm ×50cm ×60cm ÷6000=15kg,
Actual weight of parcel is 5kg
As the volumetric weight is greater than the actual weight, the shipping rate will be calculated based on the volumetric weight (i.e. 15kg).
You can check whether the parcels have arrived at our warehouse in our website or APP.
If the information of your member account is correctly shown on the delivery note, our system will register the parcel to your account automatically and you do not need to register the parcel in our system manually.
However, if your courier record indicates that the parcel is received at our warehouse but no record can be found in your “Consolidated” after 1 working day, please enter the courier no. in “Claim” register your parcel manually.
Reasons why your parcel cannot be automatically registered include:
Payment can be made by:
Business hours of each pick-up point may vary.
Fee: HKD$13 for the first kilogram, and HKD$8 for each additional kilogram.
The weight limit is 20kg, and any side of a single piece of cargo cannot exceed 180 cm.
Free time at most self-pick up point is 3 working days (some of self-pick up point is 2 working days), start from the parcel arrive day.
|Category||Weight||First 1 kg||Each additional kg||Unit|
|Normal Parcel||1-99 kg||HK$20||HK$8||1 kg|
|Heavy Parcel||100 kg or above||HK$3.6||HK$3.6||1 kg|
Non-Commercial Areas or Residential Areas HKD$20
Outlying Island (1): HKD$90
Including Ma Wan, Chek Lap Kok (including HK International Airport), Hong Kong Disneyland
Outlying Island (2): HKD$300
Including Discovery Bay, Ngong Ping 360, Cheung Chau, Lantau Island, Mui Wo, Tai O, Peng Chau, Lamma Island
Outlying Island delivery service for smaller shipments with a weight of 8kg below and the total length of each item cannot exceed 105cm.
Shipment protection plus service fee is determined according to the actual value of all items under the delivery order. The maximum declared value of each delivery order is HKD$4,000 (exclusive of delivery fees).
Our fee for this service is 2% of total declared value subject to a minimum fee of HKD$20
For more details, please refer to the Terms and Conditions of Shipment Protection Plus Service.