Dear valued customers,
The latest wave of Covid-19 epidemic has severely impacted normal business activities in Hong Kong, including our operations. With the surge of daily infection cases, we experience serious shortage in manpower resulting in major delays in both fulfilment and transportation services.
The supplies of packaging materials or consumables from our suppliers may also be affected due to disruption in the supply chain.
We appreciate your understanding that the situation is a force majeure event beyond our control. Accordingly, we shall be relieved from any liability under our contract for services if, and to the extent that, such liability is caused by the consequences of outbreak of Covid-19. Nevertheless, we will closely monitor the development so that we can promptly respond to your needs and take all reasonable steps to mitigate the effects of the situation.
Should you have any enquiries, please contact with your account manager or customer service representative and we will continue to provide updates on current status and solutions.
Kerry Express (Hong Kong) Limited