Even the fifth wave of COVID-19 in Hong Kong is severe, Kerry Express (Hong Kong) has been continuously providing door-to-door delivery service. To ensure safety for both customers and employees when receiving and sending shipments, we strictly implements comprehensive epidemic prevention measures and strives to maintain express delivery services.
With the further aggravation of the epidemic, the number of COVID-19 confirmed cases and buildings required for compulsory testing rapidly increased, coupled with various epidemic control, epidemic prevention, and isolation policies, which brought huge pressure on the company's delivery services.
We appreciate your understanding that the situation is a force majeure event beyond our control. The current epidemic has affected the operation of delivery to various degrees.
Please note, as the situation is dynamic, the information is subject to change without notice.
Thank you for your understanding.
For further enquiries, please contact our Customer Service Hotline at (852) 3513 0888.