Kerry Express (Hong Kong) wishes to inform you of our collection and delivery service arrangements during the Lunar New Year holiday period from January 29, 2025 (Lunar New Year's Day) to January 31, 2025 (Fourth Day of Lunar New Year). Please refer to the detailed information below.
Hong Kong Local Delivery Service:
27th January before 17:00noon Next-day delivery for remote/residential areas (Parcels collected on 28th January will be delivered after the holiday)
28th January before 12:00noon Same-day regular delivery for commercial areas
28th January after 13:00 Parcels collected will be delivered after the holiday
On 1st February Collection and delivery services are operating normally
Note: For delivery to outlying islands, please inquire with our customer service representative.
Self-Pickup Service: (No impact on pickup service during the Lunar New Year)
27th January before 12:00noon Dispatch as normal
27th January after 13:00 Parcels collected will be delivered after the holiday
On 1st February Services are back to normal for shipping to SELF-PICKUP POINT
Note: Delivery times may be affected by actual circumstances; please rely on the pick-up notification we send for accuracy.
Customer Service Hotline Office Hours:
28th January 09:00 - 18:00
29th - 31st January Closed
On 1st February Resuming normal services
China Express Service:
21st January before 12:00 Customs Clearance and Dispatch as normal
21st January after 12:00 Parcels collected will be delivered after the holiday
On 7th February Resuming Customs Clearance services#
# Due to the Lunar New Year holiday, Customs Clearance may be delayed.
Macau Express Service:
22nd January before 17:00 Customs Clearance and Dispatch as normal
23rd January or after Parcels collected will be delivered after the holiday
On 6th February Services are operating normally
For further enquiries, please contact our Customer Service Hotline at (852) 3513 0888.
Kerry Express (Hong Kong) wishes you a Happy New Year !
