We’ve compiled a list of FAQs below to help you decide if KERRY EXPRESS (HONG KONG) are the courier for you.
Our service provides you with a completely dedicated vehicle to collect your goods at the required time and
deliver them directly to your required destination on the same day. For more information, please contact us.
You may need a courier service to transport your goods or valuable items from one location to another.
By using our service you get peace of mind that your goods are in safe hands and fully trackable along
Costs for our courier and delivery services will vary based upon the size and weight of the item, what type of
vehicle you require, how quickly you need the item delivered and the distance from your pick up point and
delivery point. Contact us or use our online request form for an accurate quote.
We collect and deliver throughout the whole of the HK Island, Kowloon and New Territories.
We can supply vehicles ranging from Motorcycles, small vans and 5.5-ton and 9-ton trucks.
We have the capacity to transport anything from a small parcel or envelope up to a full trailer of pallets.
We can provide vehicles from small vans up to 5.5 Ton and 9-ton trucks.
We decides it cannot transport any item of any Shipment safely or legally (such items include but are not limited
to: fragile or perishable items, animals, currency, bearer form negotiable instruments, negotiable papers,
securities or other valuables, artwork, passports / other identification documents, or samples, precious metals and
stones, firearms, parts thereof and ammunition, human remains, pornography and illegal narcotics/drugs).
Yes, all of our shipments are fully trackable via our customer portal or download the KE User App to track all your orders and can auto-track your parcels and notify you of any delivery updates. We provide key ‘milestone’ updates throughout the whole consignment process.
Yes, all jobs are completed with a signed proof of delivery that is instantly available via our e-Shipment platform
Our rush courier and delivery services can vary in terms of delivery time. We offer a rush service where a courier
will pick up and deliver your package direct with no stops in between; which is usually delivered in under 3 hour.
Our same day and rush freight delivery services are used daily throughout the Hong Kong. If you need freight
delivered as soon as possible or by the end of the day give us a call for your quote and we will get it delivered
safely and on time.
Simply fill out your name, phone number, email, speed, pick-up and delivery destination, and details of your
delivery and we will get back to you with a quote within one working day.
You can place an order by logging into our e-shipment platform portal or by contacting your customer services or
Yes, we ensure that both collection and delivery contacts are provided when booking which enables our drivers to
make contact with either when they are nearby and if requested (except industrial and commercial areas).
We offer a variety of services for transporting your goods. Find out more by visiting our services page or
Simply go to our hiring page and fill out your details and someone will get back to you.
You must have a clean driving record, pass a background check, be responsible, reliable and able to keep up in a
fast work paced environment.
Our hiring department will contact you within a few days to a week to discuss the next steps.
Delivery and operation hours
Monday to Friday
Sunday and public holiday
*Kerry Express will not provide any pick-up and delivery services on Saturday afternoons, Sundays, public holidays, any day where Black Rainstorm Signal or Typhoon No.8 or higher is hoisted.