KE OMS - Kerry Express Order Management System

Kerry Express Order Management System User Manual

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Login

Upload Order

Print order AWB label (One-off)

Print order AWB label (Batch)

Pick-up Request

E-POD

Download Shipment Report

Q&A

Login

Step 1

Enter the Username and password

Step 2

System will show “Login Success”

Upload Order

Step 1

Select “upload Order”

Step 2

Select the delivery service and download template (LMD) ,LMD: HK to HK

Step 3

Download template

Step 4

Open template file

Step 5

Fill in the template

Attention:

1. The format cannot be changed.
2. All items in red items must be filled-in.
3. Order number should be provided by shipper, if you do not have an order number for your shipment, you can use “company name short form + month + number” to identify, (For example: KerryOCT001). Do not use symbol, space and Chinese.
4. Shipment method should be HD (Home Delivery) & SP (Self Pick).
5. For the payment method, you can choose PP (Prepaid) / COD (Cash On Delivery).
6. 「’」must be insert at the beginning of telephone number.
7. Do not change and delete row 9.

Step 6

Upload the completed template

Step 7

Your order will show on Upload log after successful uploaded,Status bar will show 100％ once upload completed

Print order AWB label (One-off)

Step 1

Select “Order List”

Step 2

You can search your order by date or tracking number

Step 3

Press the download icon，system will download AWB label

Step 4

Print out the AWB and paste it on the outer package of your shipment

Print order AWB label (Batch)

Step 1

Select “Order List”

Step 2

You can search your order by date or tracking number and click “Select all” button or choose any order you want

Step 3

Click “Select all” button or choose any order you want

Step 4

Press “Batch Operation” then “Download Label”

Step 5

Click the “Download” button

Step 6

Printout the AWB and paste it on the outer package of your shipment

Pick-up Request

Step 1

Select “Pick-up Request”

Step 2

Create request

Step 3

Fill-in the Pick-up information and choose saved Address book

Step 4

Submit Pick-up Request

Step 5

Here will show “Request is submitted” after your submission and information will show in below table

E-POD

Step 1

Search your order here

Step 2

Click your Order number

Step 3

Click the “Signature” button to check with the E-signature

Download Shipment Report

Step 1

Select “Order List”

Step 2

You can search your order by date or tracking number Click “Select all” button or choose any order you want

Step 3

Download report

Q&A

How can I change the consignee address?

Please contact our customer service team, thank you.

I cannot upload the template file.

There may be errors in the information you filled-in, you can download the error message report for your reference.

What is the difference between order number and tracking number?

Order number is provided by customer，tracking number is auto-generated by system.

What should I do if I want to change or cancel the submitted request?

Please contact our customer service team, thank you.